MeetMULTIVAC: Projects (Sales)

24.04.2024

We’re making business more human and introducing you to some of our hard-working, knowledgeable, employees from the various departments at MULTIVAC UK. 

As a Project Manager, I am the post-sale liaison between our customers and MULTIVAC UK, this includes handling the day-to-day running of a project, creating plans and organising timescales, and resolving any issues that occur. Once a multi-channel solution or single machine is sold, the project is handed over to the projects team who then review the specification as it has been sold, and plan how MULTIVAC can provide the deliverables, as part of this we regularly check projects against KPI’s to ensure that benefits for the business are maintained.

Day-to-day running consists of speaking with customers and co-ordinating between our internal resources such as our technical team, Regional Sales Technicians and installs, and SOT to check the equipment is being delivered on time and to specification. On the rare occasion that things don’t go to plan, we are able to implement strategies and try our best to recover the project as quickly and efficiently as possible.

The projects team operates as a support function to our sales team when there is a complicated multi-machine project up for tender. Our Project Engineers will gather all of the information required to build a quote for the solution and establish a line layout to see how MULTIVAC’s solution can be implemented into the customers parameters. Once a quote has been agreed and signed by a customer, the project will then be handled by one of our project managers, who will then keep the relevant sales representative informed of the status of the project and discuss relationship sensitive issues where necessary.

This has been my only role at MULTIVAC UK, and I started in April 2022.

During my time at MULTIVAC so far, the company has served as a fantastic work environment for me to establish myself in a fast-paced, collaborative space. All departments have clear and defined roles, and it’s easier to get support from people when required, there’s always a real can do attitude about the staff here!

My favourite part of my job is problem solving – being able to encounter project issues (that naturally occur for every company) and use a pragmatic approach to limit the fallout of the issue and bring the project back into line gives great job satisfaction.

My influence on our wider customer and industry base is limited, but as a company we are currently focusing on our strong position in the market and continuously improving this for the benefit of our customers.

We recently installed a H 130 robotic crate loader for a customer in our Southeast region. We were given a strict install time by our customer, and we undertook an intensive FAT process, which we really did benefit from during the install, this resulted in an extremely happy customer and little to no issues arose during the install.

Outside of work my hobbies are predator fishing, motorsports and camping – particularly if the cockapoo is coming!!

I’ve always wanted to go on a trip to Asia, although I’m looking at going for 3 weeks towards the end of the year so the goal is set!

For more information on any of our materials and packaging solutions, please do not hesitate to Contact Us.